Information about the owner of the website ( http://www.netunsolutions.com ):
The URL address http://www.netunsolutions.com (hereinafter the website) is a domain registered by Netun Solutions, SL
In compliance with the duty of information contained in article 10 of Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, it is reported that this website is owned by:
This page is informative, with the purpose of facilitating the general public’s knowledge of the products and services offered. Access to the website is, in principle, free, without prejudice to the fact that the contracting of products or services through the website may be subject to an economic consideration.
The user undertakes not to use the website or the information offered therein to carry out activities contrary to the law, morality or public order, and to respect the conditions of use established by the company.
Personal Data Privacy Policy
In compliance with current regulations on data protection, Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 (GDPR), Organic Law on Data Protection and Guarantee of Digital Rights (LOPDGDD, Law 3/2018 of December 5), we inform you of the Personal Data Protection Policy, in regard to the processing of personal data, it is detailed below.
Responsible for the processing of personal data
The controller is the legal entity that determines the purposes and means of processing personal data. In other words, the controller decides how and for what purposes the personal data is processed.
For the purposes of this Data Protection Policy, the person responsible for the processing of personal data is:
What personal data do we process and how do we protect it?
Personal data is any information about an identified or identifiable natural person.
For the purposes established in this Privacy Policy, the person in charge collects and processes the personal data that is explained in each type of treatment, and that will depend on the different services that you request or the contractual relationship that you maintain with our entity.
Our organization undertakes to treat with total confidentiality and to apply the appropriate security measures, of a physical, technical and organizational nature, for the protection of your personal data.
You guarantee and are responsible, in any case, for the veracity, accuracy, validity and authenticity of the personal data provided and undertake to keep them duly updated.
Data processing of “Employees”
1. What type of personal data do we process?
2. For what purpose do we treat your personal data?
The purpose of the treatment is the management of the employment relationship, payroll management, administrative and payment management, compliance with the company’s tax and labor obligations, access control, training management and professional development, and Prevention of occupational hazards.
Our organization undertakes to treat with total confidentiality and to apply the appropriate security measures, of a physical, technical and organizational nature, for the protection of your personal data.
The personal data provided will be kept as long as the employment relationship is maintained. If you decide to cancel your personal data, they may be kept in our databases for the periods provided by law in order to comply with tax and accounting obligations, and they will be deleted once said legal periods or those that are applicable have expired.
3. What is the legitimacy for the treatment of your data?
The legal basis for the processing of your data is the execution of the contract that binds our employment relationship, as well as the fulfillment of our legal obligations in fiscal, accounting and administrative matters. In some cases, we may also request your consent for some other purpose, such as the use of your image on social networks or the media.
4. To which recipients will your data be communicated?
No assignments are made, except those that are required by law to be made to public bodies such as Social Security (membership fees and employment data), the Tax Agency (tax data and withholdings), Mutuality, or to the financial entities in charge of intervening in payroll payment operations.
In addition, your data will be communicated to the following treatment managers:
About international transfers of personal data:
Treatment of data of “Candidates”
1. What type of personal data do we process?
2. For what purpose do we treat your personal data?
We treat the personal data that you provide us for the management of the company’s selection processes.
Our organization undertakes to treat with total confidentiality and to apply the appropriate security measures, of a physical, technical and organizational nature, for the protection of your personal data.
The personal data provided will be kept as long as the business relationship is maintained. If you decide to cancel your personal data, they may be kept in our databases for the periods provided by law in order to comply with tax and accounting obligations, and they will be deleted once said legal periods or those that are applicable have expired.
3. What is the legitimacy for the treatment of your data?
The legal basis for the processing of your data is your express consent.
4. To which recipients will your data be communicated?
Your personal data will not be transferred to any entity, except those that are necessary by legal obligation, as well as those necessary to carry out our commercial activities such as transfer to financial entities to make payments.
International Transfers are made through the Google INC service, being covered by the EU-US Privacy Shield agreement ( https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI )
Microsoft Office 365: cloud service located in Europe, as data processor.
Treatment of data of “Clients and suppliers”
1. What type of personal data do we process?
2. For what purpose do we treat your personal data?
We treat the personal data that you provide us for the management of your data, either as a client or supplier of the company, to maintain the commercial relationship, accounting, administrative and billing management, as well as tax obligations.
The purpose of advertising and commercial prospecting has also been foreseen, for which the express consent of the interested party is requested.
Our organization undertakes to treat with total confidentiality and to apply the appropriate security measures, of a physical, technical and organizational nature, for the protection of your personal data.
The personal data provided will be kept as long as the business relationship is maintained. If you decide to cancel your personal data, they may be kept in our databases for the periods provided by law in order to comply with tax and accounting obligations, and they will be deleted once said legal periods or those that are applicable have expired.
3. What is the legitimacy for the treatment of your data?
The legal basis for the processing of your data is the execution of the contract that binds our relationship as a client or supplier, as well as the fulfillment of our legal obligations in fiscal, accounting and administrative matters.
On occasion, we may also obtain your consent to carry out commercial prospecting activities.
The communication of offers and promotions that could be of interest to you is based on the express consent that is requested. Without prejudice to this, in addition by virtue of art. 21.2 of Law 34/2002, on services of the information society and electronic commerce, consent is not necessary when there is a prior contractual relationship, provided that your data has been obtained in a lawful manner and is used for sending communications commercial references to products or services of our company similar to those that were initially contracted with you, as a client or supplier.
4. To which recipients will your data be communicated?
Your personal data will not be transferred to any entity, except those that are necessary by legal obligation, as well as those necessary to carry out our commercial activities such as transfer to financial entities to make payments.
Your data will be communicated to the following data processors:
DELOITTE TOUCHE TOHMATSU, LTD: Processes employee data to comply with payroll payments, fiscal and tax obligations
Microsoft Office 365: cloud service located in Europe
International Transfers are made through Google INC, being covered by the EU-US Privacy Shield agreement ( https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI )
Treatment of data of “Contacts and potential Clients”
1. What type of personal data do we process?
Identification data: name, ID, address, telephone, email address.
2. For what purpose do we treat your personal data?
The purpose of the treatment is the management of data of commercial contacts and potential clients.
The purpose of advertising and commercial prospecting has also been foreseen, for which the express consent of the interested party is requested.
Our organization undertakes to treat with total confidentiality and to apply the appropriate security measures, of a physical, technical and organizational nature, for the protection of your personal data.
The personal data provided will be kept as long as the contact relationship is maintained and you do not exercise your right to opposition, which you may request at any time.
3. What is the legitimacy for the treatment of your data?
The legal basis for the processing of your data is your express consent.
4. To which recipients will your data be communicated?
Your personal data will not be transferred to any entity, except those that are necessary by legal obligation.
Your data will be communicated to the following treatment managers:
Zendesk (www.zendesk.com) San Francisco, California). Application to interact with the doubts of contacts and potential clients
Microsoft Office 365: cloud service located in Europe
International Transfers are made through:
Google INC, being covered by the EU-US Privacy Shield agreement ( https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI )
Processing of “Video Surveillance” data
1. What type of personal data do we process?
Identification data: Image.
2. For what purpose do we treat your personal data?
The purpose of the treatment is the maintenance of security in the company’s facilities and access control, through the capture and recording of images by a closed-circuit video camera system (video surveillance).
The purpose of labor control of workers has also been foreseen.
Our organization undertakes to treat with total confidentiality and to apply the appropriate security measures, of a physical, technical and organizational nature, for the protection of your personal data.
The personal data provided will be kept for a maximum of one month according to the video surveillance regulations, unless its conservation must be longer for it to be made available to the police or judicial authorities.
3. What is the legitimacy for the treatment of your data?
The legal basis for the processing of your data is the legitimate interest of the company.
4. To which recipients will your data be communicated?
Your personal data will not be transferred to any entity, except those that are necessary by legal obligation.
Your data will be communicated to the following treatment managers:
SECURITAS DIRECT: Data processing manager who is in charge of installing the alarm center, as well as intervening in the event of an emergency, being able in these cases to access the images
Microsoft Office 365: cloud service located in Europe
International Transfers are made through:
Google INC, being covered by the EU-US Privacy Shield agreement ( https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI )
Data processing of the Incidence mobile application
1. What type of personal data do we process?
Identification data: name and surname, mobile phone, email address, DNI and vehicle registration.
Geolocation data in case of accident and roadside assistance.
2. For what purpose do we treat your personal data?
The personal data provided by you when registering, and the geolocation data processed in the Help Flash Smart mobile application, (hereinafter the APP) will be used to inform your insurance company and/or the emergency service of a breakdown. or an accident suffered in your vehicle, as well as your geolocation for sending roadside assistance.
In the same way, we can use your email address to offer you information about improvements, new products and services of NETUN SOLUTIONS, SL if you have authorized us to do so.
When opening the APP, depending on what you indicate:
Fault: your personal data, including geolocation data, will be communicated to your insurance company, provided that it is attached to the Help Flash Smart service, so that the assistance can be provided. proper roadside assistance. Your insurance company may require more information in order to provide you with roadside assistance. Currently, the adhered insurance companies are:
AXA SEGUROS GENERALES, SA DE SEGUROS Y REASEGUROS with CIF A-60917978
( https://www.axa.es/acerca-axa/enlaces-informacion-legal )
REALE SEGUROS GENERALES. SA with CIF A-78520293
Accident: your personal data, including geolocation data, will be communicated to a specialized company, which will act as data processor, in order to put you in contact with the public emergency services of the territory in which you are located (112).
Our organization undertakes to treat with total confidentiality and to apply the appropriate security measures, of a physical, technical and organizational nature, for the protection of your personal data. Specifically, your data is encrypted both in its storage and in its communication, to preserve confidentiality.
Personal data will be kept as long as the interested party does not request cancellation. If you decide to cancel your personal data, it will be removed from our database and you will not be able to use our application.
3. What is the legitimacy for the treatment of your data?
The legal basis for the processing of your data is the express consent that you have given when installing the APP on your mobile device (Android or iOS).
In addition, the execution of your car insurance contract with your insurance company also legitimizes the communication of your personal data, including geolocation data, to it in the event of a breakdown, to provide you with roadside assistance.
4. To which recipients will your data be communicated?
Your personal data will not be communicated to third parties except, unless you notify us through the mobile application of the occurrence of your breakdown or road accident:
Likewise, the above data will be communicated to a specialized company, for the request of the corresponding emergency service through the emergency number 112 throughout the national territory.
In addition, your personal data will be communicated to those in charge of treatment as providers of technological services for the purposes of the maintenance and development of the APP.
Your personal data will not be transferred to other entities, except legal obligation. We inform you that international data transfers will not be made either.
5. For how long will we keep your data once you unsubscribe from the Incidence mobile application?
NETUN SOLUTIONS, SL, will keep your data for a period of 2 years in case you have requested the roadside assistance service, counting from the date of the service, in accordance with the applicable term for the prescription of actions derived from the regulations of insurance contract.
All this without prejudice to the fact that said term may be extended, when you expressly authorize it or there are particular treatments derived from the contractual relationship that remain in force after said term.
6. What are your rights when you provide us with your data?
In accordance with the applicable regulations on data protection, you have a series of rights in relation to the processing of your personal data. The exercise of these rights will be free for you, except in cases where manifestly unfounded or excessive requests are made, especially repetitive ones. We will attend to the exercise of your rights as soon as possible and in any case within a period of 1 month.
These rights are as follows:
Right to information: You have the right to be informed in a concise, transparent, intelligible and easily accessible manner, with clear and simple language, about the use and treatment of your personal data.
Right of access: You have the right to ask us at any time to confirm if we are treating your personal data, to provide you with access to them and information about their treatment and to obtain a copy of said data. The copy of your personal data that we provide to you will be free of charge, although the request for additional copies may be subject to the charge of a reasonable amount based on administrative costs. For our part, we may ask you to prove your identity or require more information that is necessary to manage your request.
Right of rectification: You have the right to request the rectification of inaccurate, outdated or incomplete personal data concerning you. You may also request that incomplete personal data be completed, including by means of an additional statement.
Right of deletion: You have the right to request the deletion of your personal data when, among other reasons, the data is no longer necessary for the purposes for which it was collected. However, this right is not absolute, so that our organization may continue to keep them duly blocked in the cases provided for by the applicable regulations.
Right to limit treatment: You have the right to request that we limit the treatment of your personal data, which means that we may continue to store them, but not continue treating them if any of the following conditions are met:
That you contest the accuracy of the data, during a term that allows the person in charge to verify the accuracy of the same.
The treatment is unlawful and you oppose the deletion of the data and request instead the limitation of its use; our entity no longer needs the data for the purposes of the treatment, but you need them for the formulation, exercise or defense of claims.
You have opposed the treatment, while it is verified if the legitimate reasons of our entity prevail over yours.
Right to data portability: You have the right to have your data transmitted to another data controller in a structured, commonly used and machine-readable format. This right applies when the processing of your personal data is based on consent or the execution of a contract and said processing is carried out by automated means.
Right of opposition: This right allows you to oppose the processing of your personal data, including profiling. We will not be able to attend to your right only when we process your data in the event that we prove legitimate reasons for the treatment or for the formulation, exercise or defense of claims.
Right not to submit to automated decisions, including profiling: This right allows you not to be the subject of a decision based solely on automated processing, including profiling, that produce -said decisions- legal effects or affect you in a similar way. Unless said decision is necessary for the conclusion or execution of a contract, is authorized by law or is based on consent.
Right to withdraw consent: In cases where we have obtained your consent for the processing of your personal data in relation to certain activities (for example, in order to send you commercial communications), you can withdraw it at any time. In this way, we will stop carrying out that specific activity for which you had previously consented, unless there is another reason that justifies the continuity of the processing of your data for these purposes, in which case, we will notify you of said situation.
Right to file a claim with a supervisory authority: You have the right to file a claim with the Spanish Data Protection Agency, C/ Jorge Juan, 6, 28001 Madrid, 901 100 099 – 912 663 517 (www.agpd.es ), or inhttps://sedeagpd.gob.es/sede-electronica-web/vistas/formQuejasSugerencias/seleccionarQuejaSugerencia.jsf
You may exercise the aforementioned rights by sending us a communication to the physical address or email address indicated above, attaching a document proving your identity and providing the necessary details to process your request.
Interested parties can obtain additional information about their rights on the website of the Spanish Data Protection Agency: www.agpd.es.
Data processing of the ANEAC by Incidence mobile application 1. What
type of personal data do we process?
Identification data: name and surname, mobile phone, email address and vehicle registration.
Geolocation data in case of accident and roadside assistance.
2. For what purpose do we treat your personal data?
The personal data provided by you when registering, and the geolocation data processed in the Help Flash Smart mobile application, (hereinafter the APP) will be used to inform your insurance company and/or the emergency service of a breakdown. or an accident suffered in your vehicle, as well as your geolocation for sending roadside assistance.
In the same way, we can use your email address to offer you information about improvements, new products and services of NETUN SOLUTIONS, SL if you have authorized us to do so.
When opening the APP, depending on what you indicate:
Fault: your personal data, including geolocation data, will be communicated to your insurance company, provided that it is attached to the Help Flash Smart service, so that the assistance can be provided. proper roadside assistance. Your insurance company may require more information in order to provide you with roadside assistance. Currently, the adhered insurance companies are:
AXA SEGUROS GENERALES, SA DE SEGUROS Y REASEGUROS with CIF A-60917978
( https://www.axa.es/acerca-axa/enlaces-informacion-legal )
Accident: your personal data, including geolocation data, will be communicated to a specialized company, which will act as data processor, in order to put you in contact with the public emergency services of the territory in which you are located (112).
Our organization undertakes to treat with total confidentiality and to apply the appropriate security measures, of a physical, technical and organizational nature, for the protection of your personal data. Specifically, your data is encrypted both in its storage and in its communication, to preserve confidentiality.
Personal data will be kept as long as the interested party does not request cancellation. If you decide to cancel your personal data, it will be removed from our database and you will not be able to use our application.
3. What is the legitimacy for the treatment of your data?
The legal basis for the processing of your data is the express consent that you have given when installing the APP on your mobile device (Android or iOS).
In addition, the execution of your car insurance contract with your insurance company also legitimizes the communication of your personal data, including geolocation data, to it in the event of a breakdown, to provide you with roadside assistance.
4. To which recipients will your data be communicated?
Your personal data will not be communicated to third parties except, unless you notify us through the mobile application of the occurrence of your breakdown or road accident:
Likewise, the above data will be communicated to a specialized company, for the request of the corresponding emergency service through the emergency number 112 throughout the national territory.
In addition, your personal data will be communicated to those in charge of treatment as providers of technological services for the purposes of the maintenance and development of the APP.
Your personal data will not be transferred to other entities, except legal obligation. We inform you that international data transfers will not be made either.
5. For how long will we keep your data once you unsubscribe from the ANEAC by Incidence mobile application?
NETUN SOLUTIONS, SL, will keep your data for a period of 2 years in case you have requested the roadside assistance service, counting from the date of the service, in accordance with the applicable term for the prescription of actions derived from the regulations of insurance contract.
All this without prejudice to the fact that said term may be extended, when you expressly authorize it or there are particular treatments derived from the contractual relationship that remain in force after said term.
6. What are your rights when you provide us with your data?
In accordance with the applicable regulations on data protection, you have a series of rights in relation to the processing of your personal data. The exercise of these rights will be free for you, except in cases where manifestly unfounded or excessive requests are made, especially repetitive ones. We will attend to the exercise of your rights as soon as possible and in any case within a period of 1 month.
These rights are as follows:
Right to information: You have the right to be informed in a concise, transparent, intelligible and easily accessible manner, with clear and simple language, about the use and treatment of your personal data.
Right of access: You have the right to ask us at any time to confirm if we are treating your personal data, to provide you with access to them and information about their treatment and to obtain a copy of said data. The copy of your personal data that we provide to you will be free of charge, although the request for additional copies may be subject to the charge of a reasonable amount based on administrative costs. For our part, we may ask you to prove your identity or require more information that is necessary to manage your request.
Right of rectification: You have the right to request the rectification of inaccurate, outdated or incomplete personal data concerning you. You may also request that incomplete personal data be completed, including by means of an additional statement.
Right of deletion: You have the right to request the deletion of your personal data when, among other reasons, the data is no longer necessary for the purposes for which it was collected. However, this right is not absolute, so that our organization may continue to keep them duly blocked in the cases provided for by the applicable regulations.
Right to limit treatment: You have the right to request that we limit the treatment of your personal data, which means that we may continue to store them, but not continue treating them if any of the following conditions are met:
That you contest the accuracy of the data, during a term that allows the person in charge to verify the accuracy of the same.
The treatment is unlawful and you oppose the deletion of the data and request instead the limitation of its use; our entity no longer needs the data for the purposes of the treatment, but you need them for the formulation, exercise or defense of claims.
You have opposed the treatment, while it is verified if the legitimate reasons of our entity prevail over yours.
Right to data portability: You have the right to have your data transmitted to another data controller in a structured, commonly used and machine-readable format. This right applies when the processing of your personal data is based on consent or the execution of a contract and said processing is carried out by automated means.
Right of opposition: This right allows you to oppose the processing of your personal data, including profiling. We will not be able to attend to your right only when we process your data in the event that we prove legitimate reasons for the treatment or for the formulation, exercise or defense of claims.
Right not to submit to automated decisions, including profiling: This right allows you not to be the subject of a decision based solely on automated processing, including profiling, that produce -said decisions- legal effects or affect you in a similar way. Unless said decision is necessary for the conclusion or execution of a contract, is authorized by law or is based on consent.
Right to withdraw consent: In cases where we have obtained your consent for the processing of your personal data in relation to certain activities (for example, in order to send you commercial communications), you can withdraw it at any time. In this way, we will stop carrying out that specific activity for which you had previously consented, unless there is another reason that justifies the continuity of the processing of your data for these purposes, in which case, we will notify you of said situation.
Right to file a claim with a supervisory authority: You have the right to file a claim with the Spanish Data Protection Agency, C/ Jorge Juan, 6, 28001 Madrid, 901 100 099 – 912 663 517 (www.agpd.es ), or inhttps://sedeagpd.gob.es/sede-electronica-web/vistas/formQuejasSugerencias/seleccionarQuejaSugerencia.jsf
You may exercise the aforementioned rights by sending us a communication to the physical address or email address indicated above, attaching a document proving your identity and providing the necessary details to process your request.
Interested parties can obtain additional information about their rights on the website of the Spanish Data Protection Agency: www.agpd.es.
General conditions of use and level of service
Responsible for the provision of the service
This agreement establishes the terms and conditions to which NETUN SOLUTIONS; SL, with NIF number B27830512, and registered office in Vigo, Calle Colón, No. 12, 3º. postal code 36201, is subject to the provision of the service as the owner of the website https://www.netunsolutions.com/ and the mobile applications Incidence and ANEAC by Incidence (hereinafter apps or applications).
You can contact us at the email address: info@incidenceapp.com/info@incidence.eu or by phone: 919 912 366.
Conditions of access and use of the website
Access to this Website is the exclusive responsibility of the user, and implies acceptance and knowledge of the legal warnings, conditions and terms of use contained therein. The user guarantees the authenticity and veracity of all the data communicated both in the completion of the registration forms and at any later time, being their responsibility to update the information provided, in such a way that it reflects their real situation. The user will be responsible for the inaccuracy or lack of veracity of the information provided.
The USER undertakes to make appropriate use of the content and services (such as chat services, discussion forums or news groups) that our company offers through its portal and, by way of example but not limitation, not to use them to:
Incur in illegal activities, illegal or contrary to good faith and public order;
Disseminate content or propaganda of a racist, xenophobic, pornographic-illegal nature, advocating terrorism or attacking human rights.
Cause damage to the physical and logical systems of Name of the company that created the website, its suppliers or third parties, introduce or spread computer viruses or any other physical or logical systems that are likely to cause the aforementioned damage .
Attempt to access and, where appropriate, use the email accounts of other users and modify it by manipulating their messages.
Our company reserves the right to withdraw all those comments and contributions that violate respect for the dignity of the person, that are discriminatory, xenophobic, racist, pornographic, that attempt against youth or childhood, public order or security or that, in his opinion, are not suitable for publication.
In any case, Netun Solutions will not be responsible for the opinions expressed by users through forums, chats, or other participation tools.
Intellectual Property Rights
The user undertakes to respect the intellectual property rights of the organization. The use or granting of access to this Website does not entail the granting of any right over the trademarks, trade names or any other distinctive sign used in it.
Specifically, NETUN SOLUTIONS is the owner of the following trademarks:
Within the expression “Website” are understood -with a delimiting but not limiting nature- the data, texts, graphics, images, animations, musical creations, videos, sounds, drawings, photographs and others included in it, and, in general , all creations expressed by any means or support, tangible or intangible, regardless of whether or not they are susceptible to intellectual property according to the Consolidated Text of the Intellectual Property Law.
Downloads from this Website for commercial purposes are prohibited, so the user may not exploit, reproduce, distribute, modify, publicly communicate, assign, transform or use the content of this Website for commercial purposes.
Likewise, by virtue of what is established in this Legal Notice, the total or partial reproduction of the contents of this Website is prohibited without the express authorization of the author and without it being understood that they have been transferred to the user by accessing it.
Cookies policy
You can check this policy at the following URL: https://www.netunsolutions.com/politica-de-cookies-ue/
Exemption and limitation of liability
Our company is exempt from any type of liability for damages of any nature in the following cases, without limitation:
Due to the impossibility or difficulties of connecting to the communications network through which this Website is accessible, regardless of the type of connection used by the user.
Due to the interruption, suspension or cancellation of access to the Website, as well as the availability and continuity of the operation of the site or the services and/or contents therein, when this is due to (i) either a service interruption due to technical maintenance of the web, (ii) either to a cause outside the scope of control of our company and whether it comes directly or indirectly from it.
The quality and speed of access to the site and the technical conditions that the user must meet in order to access the site and its services and/or content.
Modification of the terms and conditions of use
These general conditions and the particular ones that may eventually be established, and with the wording that they present at any time, have an indefinite duration, and will remain in force as long as the portal remains active. The company reserves in any case the unilateral right to modify the conditions of access to them, as well as their content.
The person who accesses the website accepts and is obliged to comply with the following conditions of use: The user agrees to use the services and information offered on the website in the way they are presented, without modifying the contents and to its exclusive use, without being able to assign them in any way, or notify anyone of them and is obliged to use them in its own and sole interest in the way that corresponds according to the nature of the contents. The user agrees to use their access codes (username and password) for the exclusive use of the user who owns them and their safekeeping, confidentiality and correct use are their sole responsibility. Our company reserves the right to modify these general conditions of use at any time and without prior notice, Therefore, the user is obliged to review these General Conditions each time he accesses the website. Our company will not be responsible for any damage that the user or third parties may cause as a result of other people using their password, both with their knowledge and without it. The use of the Services and the Contents of the website is under the sole and exclusive responsibility of the Users.
The Users are aware and voluntarily accept that the use of the Page and the Services and the Contents takes place, in any case, under their sole and exclusive responsibility.
In particular, our company does not guarantee the continuity, availability and usefulness of the website, its Services and Content. Therefore, it is not responsible for possible damages of any nature that may arise for users.
Our company also does not guarantee the absence of viruses or other elements that may cause alterations in the users’ computer system or in the electronic documents or files stored in it. Therefore, it is not responsible for possible damages of any nature that may arise for users.
Applicable Law and Jurisdiction
These General Conditions of Use of the Website are governed by Spanish law.
The parties, expressly waiving their own jurisdiction, submit to the resolution of any litigation that may arise in the Courts and Tribunals of Vigo.
Online litigation In
compliance with the duty of information regarding online dispute resolution in accordance with Art. 14.1 of Regulation (EU) 524/2013, we inform you that the European Commission provides an online dispute resolution platform, which is available at the following link: http://ec.europa.eu/consumers/odr/
Conditions of use of the Incidence app
All users of the Incidence app must read, know and expressly accept the following conditions of use. If you do not agree with the conditions of use of the app established in this document, which has a normative nature, You must not continue using the mobile application, nor browsing or accessing its contents.
In any case, the fact of accessing this application developed for use on mobile devices implies acceptance of the conditions of use set forth herein.
Description of the service provided by the app
The Incidence app allows the user, once registered, to send their identification data: name and surname, mobile phone, email address; as well as your vehicle data, such as license plate and geolocation data, to inform your insurance company and/or the emergency service of a breakdown or an accident in your vehicle.
By opening the Incidence app, you can report the following incidents:
Fault. Your personal data, including geolocation data, will be communicated to your insurance company, provided that it is attached to the Incidence service, so that the appropriate roadside assistance can be provided. Your insurance company may require more information in order to provide you with roadside assistance. Currently the adhered insurance companies are:
AXA SEGUROS GENERALES, SA DE SEGUROS Y REASEGUROS with CIF A-60917978.
REAL GENERAL INSURANCE. SA with CIF A-78520293.
Accident. Your personal data, including geolocation data, will be communicated to the emergency services, so that the appropriate roadside assistance can be provided. Your personal data, including geolocation data, will be communicated to your insurance company, provided that it is attached to the Incidence service, for assistance management. It is possible that your insurance company will ask you for more information in order to process the claim.
Cost of the service
The use of this app is free, without any additional charge being made for its use, notwithstanding that the cost of accessing the internet network to be able to use the app and thus connect to the servers must be paid by the user of the app, who will be charged by his internet service provider (ISP) for the data consumed as a result of the use of the telecommunications network when sending his data.
In any case, NETUN SOLUTIONS; SL. reserves the right to establish fees for use of the application whose acceptance will be voluntary and which will be notified prior to its implementation. In any case, said rates will not affect the clients of those companies with which adhesion agreements are in force, currently:
AXA SEGUROS GENERALES, SA DE SEGUROS Y REASEGUROS with CIF A-60917978.
REAL GENERAL INSURANCE. SA with CIF A-78520293.
Availability
The Incidence app will be available 365 days a year, 24 hours a day.
Notwithstanding the foregoing, NETUN SOLUTIONS; SL, does not guarantee any degree of availability, so it is possible that the service is not provided temporarily, without in any case being responsible for NETUN SOLUTIONS; SL,
We are also not responsible for the configuration that you can make in your mobile terminal for internet access, nor for the incompatibilities that may arise with other apps.
NETUN SOLUTIONS Continuity ; SL guarantees its users the restoration of the services as soon as possible in the event that they stop working, without in any case guaranteeing a specific period for resolving the incident.
In any case, NETUN SOLUTIONS; SL, will proceed, to the best of its ability, to notify users of possible peaks in the use of resources that may imply a malfunction of the service.
The service provided by the Incidence app is free of charge and, consequently, there is no commitment on the part of NETUN SOLUTIONS; SL in the continued maintenance of the service, reserving the power to suspend or terminate it, partially or totally, as well as modify the contents at any time, without giving rise to any type of compensation for any damage that may be caused, since it is not professional service and is not suitable for industrial use.
Service level and incident management
The provision of the service may be subject to incidents that may compromise the maintenance of adequate service levels.
In this sense, and to prevent these incidents from having as little impact as possible on the provision of the service, criteria are established for prioritizing incidents that allow correct response and resolution times to be offered. These prioritization criteria are collected in 2 types: Normal and Critical.
Normal: Incidents that do not imply the total stoppage of the service or that do not compromise its security in any of its parameters. These will try to be resolved in 72 hours.
Critical: Incidents that imply the total stoppage of the service or that may compromise its security. These will try to be resolved within 48 hours.
In any case, it is not possible to guarantee a maximum resolution time.
You may contact the person responsible for the service at any time at the address indicated at the beginning of this SLA.
In no case does the Incidence app guarantee a minimum level of service, nor can you demand any compensation for the lack of service of the application, since its continuity is not guaranteed.
Monitoring of the service
All the tasks described in this agreement will have monitoring that allows real-time monitoring by the company of the degree of compliance with service levels. In no case NETUN SOLUTIONS; SL, will be obliged to provide this information to the user.
Legality and compliance
Users of the Incidence app undertake not to accept or encourage practices that violate Spanish or European Union legislation.
On the other hand, they undertake to comply with all regulations on intellectual property, data protection, cybersecurity and others on the protection of the fundamental rights of people. The user acknowledges that NETUN SOLUTIONS; SL, is the sole owner of the intellectual and industrial property rights over the graphics, texts, plans, buttons and, in general, all the information contained in the pages or website to which it accesses and that the reproduction, loading, presentation, performance, transmission, storage, translation, adaptation, arrangement or distribution, whether in whole or in part, made without the express consent and authorization of NETUN SOLUTIONS; SL, constitutes an infringement of intellectual and industrial property rights.
The user undertakes to use the service in good faith, diligently and appropriately, without incurring in activities that may be considered illicit or illegal, that infringe the rights of NETUN SOLUTIONS; SL, or third parties, complying at all times with the rules of good behavior on the network and with the acceptable use policies of the frequented networks, not making fraudulent use of the information or the contents existing in it. Likewise, the User expressly undertakes not to carry out any conduct tending to deteriorate or overload the service and, especially, to avoid:
Destroy, alter, disable or, in any other way, damage the data, programs or electronic documents of the service provider or third parties. Obstruct the access of other Users to the Internet, as well as carry out actions that damage, interrupt or generate errors in the access system.
The mass sending of commercial communications by email or other equivalent means of electronic communication to recipients who have not expressly requested their referral.
Attempt to access, delete, copy or modify the email messages of other users.
Introduce programs, malware or any other device that causes or is likely to cause any type of alteration or damage to the computer systems of the service provider or third parties, without prejudice to the criminal liability that may arise from such behavior.
Related to security
The user undertakes not to share his account with any other person. The identification and authentication of each account is confidential and non-transferable, with all responsibility falling on the account holder.
The user agrees to use a secure password unknown to other people. Passwords must contain special characters, letters and numbers and be of sufficient length (minimum 6 characters). In addition, it must be renewed periodically.
The user undertakes not to violate the existing security measures, as well as not to access resources, systems or information that they are not authorized to access. Specifically, they will refrain from attacking (malware, ransomware, etc.) or trying to modify the Incidence app.
The user must inform the Incidence app support services of any event that implies a failure in the security of the systems or any other potential risk, in accordance with the provisions of the General Data Protection Regulations in relation to notification of security violations (arts. 33 and 34).
The user must provide NETUN SOLUTIONS; SL the identification of the terminal or terminals from which you are accessing.
Relating to use
The user agrees to use the Incidence app only for the purpose for which it has been designed, that is, to notify their insurance company, as well as, where appropriate, the emergency or assistance services in case of accident or breakdown, respectively. In no case may the Incidence app be used for purposes other than those authorized, nor for activities that are contrary to the legal system or public order, especially those that may constitute an administrative or criminal offense.
The Incidence app will not be used in any way that may offend other users, or cause damage to the property or rights of other persons, natural or legal, or of the company.
Disclaimer
The user expressly accepts the disclaimer of Incidence, a product of the company NETUN SOLUTIONS; SL, as well as its staff, in the event that they may suffer any loss as a result of the use of the app, specifically any loss that may affect the confidentiality, integrity or availability of the data.
The user will allow the app operators access to the information generated in the app and the monitoring of the activities they carry out in order to maintain the functioning of the resources used, and detect improvements that can be applied.
The user accepts that the app will not always be available for my use in the expected way and waives any responsibility on the company that owns the app in case it is affected by the availability or any other aspect that reduces the functionality of the app, being fully aware that it is a free app and therefore no responsibilities can be demanded.
The user expressly accepts that Incidence is not responsible for damages of any nature that may be due to the presence of malware or the presence of other harmful elements in the contents of the app that may cause alterations in the user’s or third-party’s terminal. or in your electronic files and documents.
It will be the user’s responsibility to keep the app updated at all times, always having to install the latest available software version as well as the latest version of the terminal’s operating system, as well as other patches or security updates that are recommended to be installed.
Responsibility and sanctions
When an incorrect or unacceptable use is demonstrated with respect to what is specified in this document, Incidence will proceed to the interruption of the service provided, depending on the seriousness and repetition of the incident, or the temporary suspension of the service (or the indefinite withdrawal of the same).
The responsibilities that may arise from the incorrect use of the resources by the user will be assumed by the user.
The User will be liable for any damages that may be caused to NETUN SOLUTIONS; SL for the breach and non-observance of these conditions of use of the service when there has been fraud, fault or negligence.
NETUN SOLUTIONS; SL will have the necessary means to allow the consultation of these rules in an easy way.
Conditions of use of the ANEAC by Incidence app
All users of the ANEAC by Incidence app must read, know and expressly accept the following conditions of use.
If you do not agree with the conditions of use of the app established in this document, which is of a normative nature, you must not continue using the mobile application, neither browsing nor accessing its contents.
In any case, the fact of accessing this application developed for use on mobile devices implies acceptance of the conditions of use set forth herein.
Description of the service provided by the ANEAC by Incidence
app The ANEAC by Incidence app allows the user, once registered, to collect their identification data: name and surname, mobile phone, email address, ID; as well as the data of your assistance vehicle, such as license plate and geolocation data, in order, if applicable, to inform the person who has requested assistance, and enable communication to the DGT of the geolocation data of the assistance service. to undertake (start of service, serviced vehicle and end of service)
By opening the Incidence app, you will be able to communicate the start of a service, the arrival at the scene of the incident vehicle, its attention, and the end of the service.
Cost of the service
The use of this app is free, without any additional charge being made for its use, notwithstanding that the cost of accessing the internet network to be able to use the app and thus connect to the servers must be paid by the user of the app, who will be charged by his internet service provider (ISP) for the data consumed as a result of the use of the telecommunications network when sending his data.
In any case, NETUN SOLUTIONS; SL. reserves the right to establish fees for use of the application whose acceptance will be voluntary and which will be notified prior to its implementation.
Availability
The Incidence app will be available 365 days a year, 24 hours a day.
Notwithstanding the foregoing, NETUN SOLUTIONS; SL, does not guarantee any degree of availability, so it is possible that the service is not provided temporarily, without in any case being responsible for NETUN SOLUTIONS; SL,
We are also not responsible for the configuration that you can make in your mobile terminal for internet access, nor for the incompatibilities that may arise with other apps.
NETUN SOLUTIONS Continuity ; SL guarantees its users the restoration of the services as soon as possible in the event that they stop working, without in any case guaranteeing a specific period for resolving the incident.
In any case, NETUN SOLUTIONS; SL, will proceed, to the best of its ability, to notify users of possible peaks in the use of resources that may imply a malfunction of the service.
The service provided by the ANEAC by INCIDENCE app is free of charge and, consequently, there is no commitment on the part of NETUN SOLUTIONS; SL in the continued maintenance of the service, reserving the power to suspend or terminate it, partially or totally, as well as modify the contents at any time, without giving rise to any type of compensation for any damage that may be caused, since it is not professional service and is not suitable for industrial use.
Service level and incident management
The provision of the service may be subject to incidents that may compromise the maintenance of adequate service levels.
In this sense, and to prevent these incidents from having as little impact as possible on the provision of the service, criteria are established for prioritizing incidents that allow correct response and resolution times to be offered. These prioritization criteria are collected in 2 types: Normal and Critical.
Normal: Incidents that do not imply the total stoppage of the service or that do not compromise its security in any of its parameters. These will try to be resolved in 72 hours.
Critical: Incidents that imply the total stoppage of the service or that may compromise its security. These will try to be resolved within 48 hours.
In any case, it is not possible to guarantee a maximum resolution time.
You may contact the person responsible for the service at any time at the address indicated at the beginning of this SLA.
In no case does the Incidence app guarantee a minimum level of service, nor can you demand any compensation for the lack of service of the application, since its continuity is not guaranteed.
Monitoring of the service
All the tasks described in this agreement will have monitoring that allows real-time monitoring by the company of the degree of compliance with service levels. In no case NETUN SOLUTIONS; SL, will be obliged to provide this information to the user.
Legality and compliance
Users of the ANEAC by Incidence app undertake not to accept or encourage practices that violate Spanish or European Union legislation.
On the other hand, they undertake to comply with all regulations on intellectual property, data protection, cybersecurity and others on the protection of the fundamental rights of people. The user acknowledges that NETUN SOLUTIONS; SL, is the sole owner of the intellectual and industrial property rights over the graphics, texts, plans, buttons and, in general, all the information contained in the pages or website to which it accesses and that the reproduction, loading, presentation, performance, transmission, storage, translation, adaptation, arrangement or distribution, whether in whole or in part, made without the express consent and authorization of NETUN SOLUTIONS; SL, constitutes an infringement of intellectual and industrial property rights.
The user undertakes to use the service in good faith, diligently and appropriately, without incurring in activities that may be considered illicit or illegal, that infringe the rights of NETUN SOLUTIONS; SL, or third parties, complying at all times with the rules of good behavior on the network and with the acceptable use policies of the frequented networks, not making fraudulent use of the information or the contents existing in it. Likewise, the User expressly undertakes not to carry out any conduct tending to deteriorate or overload the service and, especially, to avoid:
Destroy, alter, disable or, in any other way, damage the data, programs or electronic documents of the service provider or third parties. Obstruct the access of other Users to the Internet, as well as carry out actions that damage, interrupt or generate errors in the access system.
The mass sending of commercial communications by email or other equivalent means of electronic communication to recipients who have not expressly requested their referral.
Attempt to access, delete, copy or modify the email messages of other users.
Introduce programs, malware or any other device that causes or is likely to cause any type of alteration or damage to the computer systems of the service provider or third parties, without prejudice to the criminal liability that may arise from such behavior.
Related to security
The user undertakes not to share his account with any other person. The identification and authentication of each account is confidential and non-transferable, with all responsibility falling on the account holder.
The user agrees to use a secure password unknown to other people. Passwords must contain special characters, letters and numbers and be of sufficient length (minimum 6 characters). In addition, it must be renewed periodically.
The user undertakes not to violate the existing security measures, as well as not to access resources, systems or information that they are not authorized to access. Specifically, they will refrain from attacking (malware, ransomware, etc.) or trying to modify the Incidence app.
The user must inform the Incidence app support services of any event that implies a failure in the security of the systems or any other potential risk, in accordance with the provisions of the General Data Protection Regulations in relation to notification of security violations (arts. 33 and 34).
The user must provide NETUN SOLUTIONS; SL the identification of the terminal or terminals from which you are accessing.
Relating to use
The user agrees to use the Incidence app only for the purpose for which it has been designed, that is, to notify their insurance company, as well as, where appropriate, the emergency or assistance services in case of accident or breakdown, respectively. In no case may the ANEAC by Incidence app be used for purposes other than those authorized, nor for activities that are contrary to the legal system or public order, especially those that may constitute an administrative or criminal offense.
The ANEAC by Incidence app will not be used in any way that may offend other users, or cause damage to the assets or rights of other individuals or legal entities, or of the company.
Disclaimer
The user expressly accepts the disclaimer of Incidence, a product of the company NETUN SOLUTIONS; SL, as well as its staff, in the event that they may suffer any loss as a result of the use of the app, specifically any loss that may affect the confidentiality, integrity or availability of the data.
The user will allow the app operators access to the information generated in the app and the monitoring of the activities they carry out in order to maintain the functioning of the resources used, and detect improvements that can be applied.
The user accepts that the app will not always be available for my use in the expected way and waives any responsibility on the company that owns the app in case it is affected by the availability or any other aspect that reduces the functionality of the app, being fully aware that it is a free app and therefore no responsibilities can be demanded.
The user expressly accepts that ANEAC by Incidence is not responsible for damages of any nature that may be due to the presence of malware or the presence of other harmful elements in the contents of the app that may cause alterations in the user’s terminal or of third parties or in their files and electronic documents.
It will be the user’s responsibility to keep the app updated at all times, always having to install the latest available software version as well as the latest version of the terminal’s operating system, as well as other patches or security updates that are recommended to be installed.
Responsibility and sanctions
When an incorrect or unacceptable use is demonstrated with respect to what is specified in this document, ANEC by Incidence will proceed to the interruption of the service provided, depending on the seriousness and repetition of the incident, or the temporary suspension of the service (or the indefinite withdrawal).
The responsibilities that may arise from the incorrect use of the resources by the user will be assumed by the user.
The User will be liable for any damages that may be caused to NETUN SOLUTIONS; SL for the breach and non-observance of these conditions of use of the service when there has been fraud, fault or negligence.
NETUN SOLUTIONS; SL will have the necessary means to allow the consultation of these rules in an easy way.
Applicable law and competent jurisdiction
For any dispute or issue that may arise from the application, execution and interpretation of these conditions of service, the parties will apply the principles of good faith and will be governed by Spanish regulations.
In case of judicial resolution of conflicts, the Court in which the user was domiciled will be competent, as long as the user is considered a consumer and is in Spanish territory.